At Volganik Rock®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information. By using our website or purchasing our products, you consent to the data collection and use practices described here.
Collection of Personal Information
We collect personal information when you:
- Purchase products on volganikrock.shop
- Subscribe to our email newsletter
- Contact us with inquiries
- Interact with us on social media
The types of personal information we may collect include:
- Contact details – such as your name, email address, postal address, and phone number
- Payment information – such as your credit/debit card number and billing address
- Order information – such as what you purchased, when, and where to ship
- Communications – such as notes from conversations with our customer service team
- Social media – such as your social media profile and posts when you interact with us
We never collect sensitive information such as credit card security codes, social security numbers, or other financial account details.
Use of Personal Information
The main ways we may use your personal information include:
- Fulfilling orders – to complete transactions, ship products, and communicate about orders
- Customer service – to respond to inquiries and provide support
- Marketing – to send promotional emails, retarget ads, or communicate via social media. You can opt-out anytime.
- Business operations – for internal processes such as order verification, analytics, fraud prevention, legal obligations, etc.
We only use your personal information as disclosed in this policy, with your consent, or as necessary to comply with the law.
Sharing of Personal Information
We will never sell, rent, or lease your personal information to third parties. The main parties we may share limited personal information with include:
- Service providers – third parties that help operate our business such as payment processors, shipping, marketing, analytics, etc. They are required to keep all personal information confidential.
- Legal and regulatory authorities – if required by law, such as responding to subpoenas, court orders, or other legal process requests.
Protection of Personal Information
We take data security seriously and use appropriate technologies and procedures to protect personal information. Our safeguards include:
- SSL encryption of sensitive financial data transmitted online
- Firewall and network protections to prevent unauthorized access to systems/data
- Employee access limitations to personal information on a need-to-know basis
- Physical security controls at our facilities to prevent theft or tampering with systems
Despite best efforts, no security controls are 100% effective so we cannot guarantee the security of information.
Your Rights Over Personal Information
You always retain rights over the personal information we collect:
- Opt-out – You can opt-out of non-essential communications such as marketing emails by clicking unsubscribe.
- Access – You can request a copy of the personal information we retain about you by contacting [email protected]. We will respond within 30 days.
- Correction – You can request to correct inaccurate or incomplete personal information by contacting [email protected].
- Deletion – You can request we delete your personal information by contacting [email protected]. We will respond within 30 days.
- Restriction of processing – You can ask us to stop using all or some of your personal information by contacting [email protected]. We will respond within 30 days.
Please note that we may need to retain certain information for record keeping purposes, to complete transactions, or comply with legal obligations.
Cookies and Other Tracking Technologies
We and our marketing partners, affiliates, and analytics service providers use technologies like cookies, pixels, tags, and scripts to analyze trends, track users, and serve customized content. These include:
- Cookies – Small data files stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
- Web beacons/pixels – Tracking technologies that provide information like visitor traffic on web pages.
- Google Analytics – We use Google Analytics to collect data about website usage. You can opt-out of Google Analytics by installing the browser plugin at tools.google.com/dlpage/gaoptout.
- Social media – We have presence on social media platforms. Your interactions may result in us collecting personal information from your social media profile.
External Websites
Our website may contain links to third party sites. Since we do not control those sites, we encourage you to review the privacy policies of external websites. We are not responsible for the privacy practices or content of external websites.
Minors
Our website and products are meant for adults. We do not intentionally collect or use any personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.
International Transfer
We are a U.S. company so your information may be transferred internationally and stored globally, including countries with different privacy laws than your country of residence. We have EU-U.S. and Swiss-U.S. Privacy Shield certification to help ensure adequate safeguards for data transferred outside Europe or Switzerland.
Changes to this Policy
We may change this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date. We encourage you to check frequently for updates. If we make material changes, we will provide you notice through our website, email, social media or other appropriate communication channels prior to the changes taking effect.
Contact Us
If you have any questions about our privacy practices or this policy, please contact us at:
Email: [email protected]
Phone: 1-800-123-4567
Postal Address:
Volganik Rock® Purses, Crossbody Bag, Handbags
123 Main St
Nashville, TN 37217
Effective Date:
This Privacy Policy was last updated on January 1, 2023.